Customer Support

Manufacturing time

Every jewel is cast in silver when you order it. Production takes about two weeks, then it ships.
Payment is taken at the time of order.
Since each jewel is made for you, check size and finish before ordering. Unsure? Write to me on WhatsApp: +39 371 447 1866.

Shipping & Delivery

The shipping costs are fully charged to the customer and depends by the world zone fee applied by UPS delivery.

Once Items are produced, they will be shipped in 1-2 business days (Monday-Friday) following order completion.
During X-mas time or special promotions, processing times may be longer.

Estimated transit time after dispatch:

Europe: 1-2 business days
USA and Canada: 2-3 business days, according to the final destination
Rest of World: 3-5 business days for major destinations, 7 for remote destinations.

Tracking Your Order

When the order is shipped, We will send an email to Clients specifying the tracking number and a direct link to monitor the shipment status.

Returns

If for any reason Clients are not satisfied with an order, the items can be returned for Size Exchange or Refund within 10 days of the order's delivery date.

Items must not have been worn, washed or altered in any way, and must not show any signs of use.

The return shipment costs are totally charged to Client.

Money Back Guarantee

Refunds will be processed as soon as returned items have been checked and accepted by Con_fusione.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal or by Bank Wite Transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Differences due to exchange rate fluctuations will not be evaluated.

100% Secure Ordering

All online transactions are managed by the PayPal gateway.

After You confirm Your order, You will be redirected to PayPal to make the checkout from the store.
If you do not have a PayPal account, you can use the credit card checkout option.

Your details are treated in strictest confidence and Con_fusione never passes on your name and address to any other site or organizations. You must be aware that your browser could do it accepting cookies or permit analytics software. Details HERE