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Customer Support

Covid19 days

Production resumed in almost normal terms. There may be only slight delays in the global cycle. Thanks for waiting.

Manufacturing time


Each jewel is rigorously hand made and born when you ask for  it, so the delivery can’t be quick. Depending on the item, We take an average of 1 week to forge it, whereupon the delivery time will start.

The full price will be deducted the same day in which the order is placed, despite the postponed shipment date.

Always evaluate these conditions before you order, as We can’t make adjustments. Each piece is unique and made to order. Just Yours!

Shipping & Delivery


The shipping costs are fully charged to the customer and depends by the world zone fee applied by UPS delivery.

Once Items are produced, they will be shipped in 1-2 business days (Monday-Friday) following order completion.
During X-mas time or special promotions, processing times may be longer.

Estimated transit time after dispatch:

Europe: 1-2 business days 
USA and Canada: 2-3 business days, according to the final destination
Rest of World: 3-5 business days for major destinations, 7 for remote destinations.

Tracking Your Order


When the order is shipped, We will send an email to Clients specifying the tracking number and a direct link to monitor the shipment status.



If for any reason Clients are not satisfied with an order, the items can be returned for Size Exchange  or Refund within 10 days of the order's delivery date.

Items must not have been worn, washed or altered in any way, and must not show any signs of use.

​The return shipment costs are totally charged to Client.

Money Back Guarantee


Refunds will be processed as soon as returned items have been checked and accepted by Con_fusione.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal or by Bank Wite Transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Differences due to exchange rate fluctuations will not be evaluated.

100% Secure Ordering


All online transactions are managed by the PayPal gateway.

After You confirm Your order, You will be redirected to PayPal to make the checkout from the store.
If you do not have a PayPal account, you can use the credit card checkout option.

Privacy Policy


Your details are treated in strictest confidence and Con_fusione never passes on your name and address to any other site or organizations. You must be aware that your browser could do it accepting cookies or permit analytics software. Details HERE

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